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All About Deliveries


When you place your order we will select the most appropriate for the service you need and for fast delivery to you.

You can have the goods delivered to a different address but, please note this can be a relative or neighbour in the same street; or your place of work.

If you use your own address for delivery, please complete the SPECIAL INSTRUCTIONS box when you complete delivery instruction to let us know where to leave the goods if you are out when the delivery van calls.

INFORMING YOU

Please read the automatic e-mail that the store send to you immediately after placing the order.

This gives you guidance in helping to make the delivery a success.

You will receive an e-mail on the day that goods are despatched
please check your e-mails as you will then know when the goods will arrive


SPECIAL INSTRUCTIONS [Please note, this does not apply to orders by Royal Mail]:

If your ask us to leave goods in a shed, back garden or other place where we cannot get a signature this must be at your risk.

If you are out and we have no instructions from you the goods will be returned to the depot and a card left for you to call the courier.

If the delivery company is unable to deliver after trying a second time they usually return the goods to us.
in this case e will deduct our delivery service costs from the goods value if you then ask for a refund.

If you decide you want us to do a second delivery after goods have been returned to us there will be an additional delivery fee.

What happens if Malik Stores Online is out of stock?

Whilst we carry large stocks for sales through our stores in Bristol it is inevitable that some items will be awaiting delivery .

Typically problems may arise with some special drinks and certain unusual hair colours where a batch of orders coming together can deplete stock. Very often we can arrange for fresh stock to arrive within a few days.

If we are about to receive overdue stock we will hold your order provided that this will only mean a delay of a day or two. For longer delays, or long-term out of stock issues, we will advise you and may offer a substitute.

Please Note: we may cancel the item and refund to you if there is likely to be considerable delay getting the product or if our supplier advises us that it is no longer available. In all cases we will advise you as soon as possible.

Damaged Goods

Damaged goods - if goods arrive damaged please do the following:

contact us immediately using our contact page

put the damaged goods in a safe place ready for us to inspect or collect.
If you have a digital camera please send us a picture as this makes it easier to make a fast decision.

we will advise you the procedure for collection and, as soon as we receive them, we will either credit their value to you or send you replacements, whichever you have agreed with us.

UK Only

We may exchange damaged goods or offer a refund at our discretion.

Please keep all damaged goods for inspection until we advise you.

If we cannot examine the goods we cannot make a refund or replace the goods.

Other Countries

Where it is not practical for us to examine or replace goods, we ask you to send us a photograph of the package showing the damage.

We can then arrange a refund where appropriate.


* * None of this affects your statutory rights * *